Contact
Talk to the people who build and edit LogFolio
Every message reaches the same small team that writes the guides and maintains the student workspace. There is no ticket queue and no call centre between you and an answer.
support@logfolio.proAccount and technical support
A page will not load, a draft did not save, an export failed, or sign-in is not working. This is the fastest route for anything broken.
Email with subject “Support”Editorial corrections
A guide contains an unclear example, an outdated requirement, or a detail that does not match what your institution asks for. Corrections improve the guide for the next student.
Email with subject “Correction”Privacy and account data
Requests to access, correct, or delete the information held against your account, or questions about anything in the privacy policy.
Email with subject “Privacy”What to include
Tell us the email address on your account, the page you were on, and what you expected to happen instead. That is usually enough to reproduce a problem and fix it in one reply.
For a correction, name the guide and quote the line you are questioning. If your department issued a different requirement, say which institution and department, because SIWES formats genuinely differ across schools.
Never send passwords, bank details, or confidential workplace records. Support never needs them, and the same rule applies to anything you type into your logbook.